Any unused product found to be defective at the time of purchase may be exchanged for an equivalent item, or for credit at our discretion.
Product return after the product has been used is subject to the approval of AJSP. Returns of non-defective jewelry are not allowed.
When sending jewelry back for returns or repairs:
• Jewelry must be sterilized and clean of any biological matter, as we are unable to fully process jewelry on site. If any jewelry that is sent to us that still contains any biological matter, it will be returned for processing.
• Jewelry must be individually sealed in sterile packs and clearly labeled with the indicator showing they have been processed.
• Jewelry must be sent back to us in a bubble mailer or properly padded in a box to ensure safe arrival.
• Product replacement before we get damaged item back to stock is subject to the approval of AJSP.
If you have any questions or concerns, feel free to contact us by email@example.com
All custom jewelry will be considered a final sale.