Ordering

Retail purchase

Unfortunately, we are not able to maintain online retail store. 

We do sell only wholesale, so if you're looking for a retail purchase, please proceed to our Auris Locator and find the closest reseller to you where you can buy our jewelry or place an order for jewelry not in stock. 

Here on website we have some online catalogue - those are not ALL models we have, those are just bestsellers. If you want to see all our models, you can download the latest Catalogue. Also you can keep an eye on our Instagram or News page to see newest models! 

If you have specific questions (like certain gems or sizes availability, etc), don't hesitate to ask by questions@aurisjewellery.com



Wholesale ordering


First off all, please register on our website and provide your business account proofs. Normally state license is ok. 
After your account is approved as Wholesale, you have two options. First is to browse our webstore to see what's available in stock - then it will be shipped soon. Right now we don't have big jewelry stock, but it's just started in Aug 2019 and will grow bigger with time. 
Also don't forget to add maximum information about you shop to make it appear in Auris Shop Locator!

Second option is to download general catalogue and pricelist and order form file, compose an order is our order form and send it to 
sales@aurisjewellery.com
Here you can order wider variety of jewelry and have significantly more options with types, gems and other inlays. 
Placing an order means Average Wait Time  5-6 weeks for orders under 5000$. Plus shipping then. 

Quantity discounts

    $5000 to $9999 = 3%  

    $10000 to 29999 = 5%

    $30000 and up = 7%


Community discounts

    If you are an active member of any of: APP, ruAPP, UKAPP, LBP, VPP, APPE, APPI, AuPP, you always get 5% off for any order. 
But don't forget to let us know that you're a member to change your status. 


 

Payment and Shipping Information
Payment notes:

    When you place your order via order form (not for items from the website in stock), we require at least 50% deposit payment before we put it into manufacturing line. 

    Our minimal order starts from 500$, but due to shipment costs, orders from 1000$ are more reasonable, since you pay for the shipping from 50 to 120$. 


Payment methods:

    For website purchase: Just pay with bank card after finishing the purchase thru the basket. 

    PayPal 

    Cash:  if you have someone who occasionally intersects with our sales managers anywhere, we can take cash on any stage.

    Also we can bring your order to event like BMXNet, LBP, APP and so on meetings with no charge for shipping, but only if we go there. 

Shipping:

    The default carrier option is UPS. For Russia default is SDEK. Note: we ship from Europe, this mean for non-EU countries it comes to import procedure and tax. Shipping rates vary. 

    We can also use regular state mail, but it works different in any country. Some are good, some can lose shipment. Choose wisely. 

    If we go to events like BMXNet, LBP, APP, we can pass the package to your people there.

 

Return Policy

Any unused product found to be defective at the time of purchase may be exchanged for an equivalent item, or for credit at our discretion.

Product return after the product has been used is subject to the approval of AJSP. Returns of non-defective jewelry are not allowed.

When sending jewelry back for returns or repairs:

    Jewelry must be sterilized and clean of any biological matter, as we are unable to fully process jewelry on site. If any jewelry that is sent to us that still contains any biological matter, it will be returned for processing.

    Jewelry must be individually sealed in sterile packs and clearly labeled with the indicator showing they have been processed.

    Jewelry must be sent back to us in a bubble mailer or properly padded in a box to ensure safe arrival.

    Product replacement before we get damaged item back to stock is subject to the approval of AJSP.

If you have any questions or concerns, feel free to contact us by replace@aurisjewellery.com

All custom jewelry will be considered a final sale.